Company Name: Webuy
Location: Jakarta Barat
Posted Date: 25/09/2024 10:15
Salary: Rp 8,000,000 – Rp 10,000,000 per month
Job Description
- Job Description
- Operations & Floor Control (when needed) Weekly 10–20-minute meetings with each member of their team.
- Daily monitoring and coaching’s done following.
- Weekly, monthly, quarterly & yearly business analyses and report to be presented to operation management.
- Working with training and other management staff to improve quality and efficiency of service.
- Handle inbound escalations.
- Provide excellent customer service to all subscribers and fellow representatives, demonstrate a positive and helpful attitude to all subscribers and fellow representatives, and demonstrate advanced knowledge of products.
- Understand, Organize, and Train new information to internal representatives for educational and informative purposes.
- Handle requests for Leaders/management/requested customer callbacks Interfaces with local market support departments to resolve complex issues.
- Trend volume causing issues with management to implement training sessions to improve overall floor knowledge.
- Assists in identifying trends in call handling and customer related issues for feedback Performs other related duties and assignments as required.
- Thrive as a team player in a fast-paced, high-energy, change-oriented environment Partners with Recruiting in the selection process of new hires.
Ensure all policies and procedures are adhered to, including but not limited to:
Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper Management immediately.
- Requirement
- Experience as an operations supervisor or similar role in Tourism and Travel Company.
- Knowledge of operational principles and policies
- Team leadership
- Very Good in English language speaking and writing
- Very Good in Mandarin is an Advantage
- Minimum of 3-5 years of experience in the field of outbound tourism.
- 35 Years Old Maximum
- Excellent knowledge of traveling software (computer reservations systems, GDS systems and e-travel -Tailing Holiday Packages )
- Excellent in Amadeus aviation system, or Mekari
- Excellent communication skills, time management skills and excellent customer focus oriented.
- Have experience in Contract Managing and Reservation issue.
- Having a general knowledge of and interest in different cities, cultures and activities around the world