Client Service Associate (Bahasa speaker)

Company Name: ARCHES VIETNAM COMPANY LIMITED

Location: Jakarta Raya

Posted Date: 25/09/2024 21:47

Salary: $800 – $1,000 per month (USD)

Job Description

  • WHO WE ARE
  • Arches is Asia’s fastest-growing expert knowledge-sharing platform, connecting decision-makers worldwide with the nuanced expertise needed to navigate Asia’s dynamic markets. We’ve facilitated over 300 client connections in 20+ countries with our vast network of 100,000+ vetted experts.

Our Recent Success:

We’ve just raised $3 million in funding, bringing our total to $6 million. This funding will accelerate the development of our groundbreaking “Expert Knowledge Bank,” a searchable database of actionable insights derived from expert interviews.

Learn more about us:

TOP

  • INDUSTRY OVERVIEW
  • Expert Network Services (ENS) is an industry that offers clients access to insights from various fields through a network of experts. Its market was valued at USD 2.28 billion in 2023 and is expected to grow to USD 6.12 billion by 2028.
  • Arches, a leading Asian knowledge-sharing service, boasts 250+ partners, 80,000+ experts, and 10,000+ interviews. We’re doubling our team in 2024 for a global reach!
  • ROLE OVERVIEW
  • As an Expert Matching Associate, you’ll actively search for, engage with, and recruit suitable experts to join clients’ projects. The job requires strong analytical and communication skills and the ability to use different tools to find experts. The main goal is to provide valuable insights to clients through expert interviews and research.
  • WHAT YOU WILL DO
  • Desk researching – Perform desk research to understand clients’ requests on a project and identify potential experts’ profiles.
  • Sourcing expert – Leverage Arches’ vast network and diverse platforms (LinkedIn, recruitment platforms, etc.) to identify the most relevant experts for each project.
  • Engaging experts – Contacting experts using different methods (phone, email, LinkedIn) to assess their relevant experience and knowledge before connecting them with our clients.
  • Delivering expert – Facilitate interviews between clients and experts, ensuring a smooth and productive experience.
  • WHAT MAKES YOU A GOOD FIT
  • Full professional proficiency in English with the ability to communicate effectively with a diverse range of experts from APAC.
  • 1-3 years of professional experience in Recruitment, Business Development, Research, or any other related field.
  • A growth mindset, demonstrating a continuous desire to learn and improve your skills.
  • Strategic prioritization, allowing you to manage multiple projects and deadlines effectively.
  • Attention to detail skills, all deliverables are professional and of the highest quality for our professional service clients.
  • The ability to work independently and take ownership of your projects, demonstrating strong autonomy and accountability.
  • Critical thinking skills, including problem-solving, business analysis, and research expertise.
  • WHAT YOU ARE REQUIRED

During probation:

Based in HCMC, Vietnam – This experience will equip you with the knowledge and skills to excel in your role and the time to bond with your team. We offer a relocation package to support your move.

After probation:

Hybrid between VN and your home country

  • Language Proficiency – Exceptional command of Bahasa, coupled with a high level of English proficiency.
  • WHAT WE OFFER
  • Salary & Allowances

Compensation & Benefits:

  • Competitive salary with performance reviews every 6 months, with the opportunity for salary increases annually based on your performance.
  • 13th month salary.
  • Paid Leave – 12 days of annual leave, plus enhanced paid leave for special life milestones and financial support from Arches.
  • Insurance – Private medical insurance (including dental).
  • Relocation Support – Provision of flight to Vietnam, VISA & work permits, and accommodation.
  • Self-learning budget – Up to $1000 per year.
  • Career Growth
  • Rapid career advancement – Solve challenging problems for exciting startups and gain the skills and experience to propel you onto the global stage. Our rapid growth opens doors for swift promotions, putting you on a path to leadership.
  • Build a high-caliber network – This role offers unparalleled exposure to industry leaders and decision-makers at top consulting and investment firms. You’ll collaborate with and learn from the best, fostering valuable connections to propel your career forward.
  • Commitment
  • We foster a thriving work environment with engaging team activities (quarterly dinners, company trips, social gatherings), snacks & drinks in the office, and support employee well-being through sports clubs (badminton, golf, football, etc.)
  • Flexible work arrangements.
  • Arches is more than just a company; it’s a movement to democratize expertise. We’re building a future where knowledge is accessible to all, and you can be a driving force behind this transformation. Join our team of passionate professionals backed by visionary investors and make your mark on the global stage.

Apply Here

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