Guest Relation Officer

Company Name: Pengiklan Anonim

A Guest Relations Officer is responsible for ensuring a positive and seamless experience for guests from arrival to departure. Key duties include welcoming guests, addressing inquiries and complaints, coordinating with other departments to fulfill guest requests, and ensuring overall guest satisfaction. They act as the main point of contact, providing information about hotel services, local attractions, and handling any special requirements or issues. Strong communication, problem-solving, and hospitality skills are essential.